×

Support

Call 800.521.2256 M-F 9:00 AM - 5:00 PM Eastern

FORGOT YOUR DETAILS?

CREATE ACCOUNT

Shipping, 30 Day Refund and Exchange Policy

Return & Refund Policy

Thanks for shopping at HXLightinginc.com.

If you are not entirely satisfied with your purchase, we're here to help.
Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@hxlightinginc.com to request a return and we will assign you a tracking #.
2. Mail your returned item to:
HX Lighting, Inc.
Returns Department Tracking #
17 West Main St
Dallastown, PA 17313
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Special Order and customized items can not be returned for any reason. 

Merchandise that has been damaged, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 30% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

For additional information in this section, create your own Return & Refund Policy.

Shipping Policy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 4:30pm.

Carriers

We use the following carriers to deliver our orders:

FedEx
UPS
USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. 

Contact Us

If you have any questions on how to return your item to us, contact us.

TOP